General Terms and Conditions of Sale

General Terms and Conditions of Sale (TCS) for purchases made online on the site www.elisalanci.shop

On the site www.elisalanci.shop retails shoes, leather goods, and clothing items, both of own production and from various internationally and nationally renowned brands, indicated on the website and accessible through ordinary navigation.

The sale of products is carried out through the website www.elisalanci.shop and made by the user who for this purpose agrees to these “TCS” by ticking the box, or by selecting the appropriate checkbox where acceptance of the conditions set out in this section is required.

1. User registration, contract conclusion, and product delivery

1.1 Every order placed on www.elisalanci.shop implies the conclusion of a sales contract in Italian.

1.2 In order to complete the purchase order, the customer must fill out the site registration form, indicating all personal data and the payment method chosen from those selectable on the form, as well as accept the Terms and Conditions of Sale (TCS) and review the privacy policy, authorizing the seller to process the related personal data according to the methods indicated in the privacy policy.

1.3 Once registered, the buyer can proceed, by browsing the site, to select products and add them to the virtual cart.

1.4 By clicking the “Buy” button, the customer places a binding order for the items contained in the virtual cart. From the generation of the order, as described above, LADY SHOES SRL will send the customer an order confirmation email within 24 hours indicating the purchased goods, their availability for delivery, the shipping address of the ordered goods, the estimated delivery times, the total price paid or to be paid, and the payment method chosen by the buyer. If the payment method chosen by the buyer is bank transfer, the order confirmation will also include the details (bank coordinates and beneficiary) for making the transfer. The sales contract is considered concluded between LADY SHOES SRL and the customer when the latter receives the order confirmation. If the customer does not receive any order confirmation within the time indicated in this article 1.4, the order shall be considered rejected by LADY SHOES SRL and therefore without effect.

1.5 Orders for which the customer has chosen advance payment, other than by credit card or PayPal, will be shipped as soon as LADY SHOES SRL receives full payment of the purchase price, as shown in the summary sheet at the top of the "Buy" selection button. Ma vie est ma Srls therefore invites the customer to make the payment as soon as the order confirmation is received and in any case within the following 7 days.

1.6 If the products ordered are unavailable due to reasons beyond the control of LADY SHOES SRL, the latter will notify the customer within 24 hours of order generation, or within the same timeframe as the confirmation email. In this case, LADY SHOES SRL will have no obligation to deliver the ordered goods and will only be required to refund any price already paid by the customer.

1.7 LADY SHOES SRL does not assume any obligation to search for and obtain products from other sources if they are unavailable. LADY SHOES SRL is only obligated to deliver what is available in stock. The delivery time indicated in the order confirmation is expressed in

working days, meaning all days from Monday to Friday inclusive, expressly excluding any holidays.

2. Prices, shipping costs, delivery methods, failed delivery.

2.1 The customer is required to pay the price published on the product page at the time of order submission. The indicated price is final and includes VAT.

2.2 Shipping costs consist of a variable amount from €7.00 to €13.00, VAT included, for all orders, as indicated on the product detail page and in the cart at the time of order submission, and as summarized in the order confirmation email. These shipping costs are invoiced by LADY SHOES SRL. If the Customer returns the products in accordance with the procedure provided by these conditions and applicable law, and if the return is made without a reason related to a defect in the quality of the sold product, or simply due to the Customer's choice or change of mind, the shipping costs will not be refunded. If the return of the purchased goods is due to a defect in the purchased product, the shipping costs will be borne by LADY SHOES SRL.

2.4 The carrier indicated above will attempt delivery a maximum of 3 times. If delivery cannot be made due to the customer's unavailability, after all delivery attempts have been exhausted, the carrier will return the goods to the company. In this case, the contract will be considered automatically terminated, excluding any further delivery obligation on the part of LADY SHOES SRL or the carrier indicated in the previous point 2.3.

2.5 Following the termination of the sales contract due to non-delivery as provided in the previous point 2.4, LADY SHOES SRL will be required to refund the customer the price paid for the sale, excluding shipping costs. However, the customer will still be responsible for the return shipping costs and the return of the shipment to the company, totaling €13.50. These amounts will be automatically withheld by LADY SHOES SRL by offsetting them against the sale price to be refunded to the customer.

3. Payment

3.1 LADY SHOES SRL accepts the following payment methods: credit card, PayPal system, or bank transfer. LADY SHOES SRL reserves the right to refuse certain payment methods and to request different payment methods for specific orders. If the Customer opts for payment by bank transfer, the goods subject to the order will be shipped only upon receipt, with the current value date, of the transferred amount.

3.2 If the Customer decides to use a credit card as the payment method, they are aware that, for the correct receipt of the order by the selling company, the following data must be entered in the specific form indicated on the website, namely:

- credit card holder's first and last name;

- credit card number;

- credit card expiration date;

- security code (3 digits on the back of the card for Visa and Mastercard and 4 digits for American Express).

3.3. The buyer agrees to receive invoices and credits exclusively in electronic format.

4. Right of withdrawal

4.1 The customer has the right to withdraw from any order concerning LADY SHOES SRL, without providing any reason and with any explicit statement sent to LADY SHOES SRL

4.2 Below is all the information regarding the right of withdrawal for proper customer information. Before exercising this right of withdrawal, the customer is invited to review the following, in accordance with art. 49, paragraph 1, letter h of Legislative Decree no. 206/2005 (Consumer Code), as amended by Legislative Decree no. 21 of February 21, 2014:

4.2.1 Right of withdrawal (art. 52 Consumer Code)

The customer has the right to withdraw from the contract, without giving any reason, within 14 days. The withdrawal period expires 14 days after the day on which the customer or a third party, other than the carrier and designated by the customer, takes physical possession of the last ordered good. In the case of a contract relating to multiple goods ordered by the customer in a single order and delivered separately, the 14-day period starts from the day on which the customer or a third party, other than the carrier designated by the customer, takes physical possession of the last good.

4.2.2 Exercise of the right of withdrawal (art. 54 of the Consumer Code)

To exercise the right of withdrawal, it is necessary to inform LADY SHOES SRL, CORSO ATELLANO 51/53 81030 - SANT'ARPINO (CE), Italy, by registered letter with return receipt of the decision to withdraw from this contract through any explicit statement to that effect. For this purpose, it is possible, but not mandatory, to use the standard text indicated in the following point 4.2.5. If the customer decides not to use the text provided in point 4.2.5, they must submit any other explicit and unequivocal statement of their decision to withdraw from the contract.

4.2.3 Effects of exercising the right of withdrawal (art. 55 Consumer Code)

Following withdrawal from this contract, LADY SHOES SRL will refund all payments made by the buyer for the purchase of the goods subject to withdrawal. Delivery costs will remain the responsibility of the Customer if the withdrawal is due to the Customer's mere choice and not due to a defect in the purchased and returned item; in the latter case, shipping costs will also be refunded by LADY SHOES SRL.

The refund of the amounts identified above will be made without undue delay and in any case no later than 14 days from the day on which LADY SHOES SRL is informed by the customer of the decision to exercise the right of withdrawal. Such refunds will be made using the same payment method used by the customer at the time of purchase, unless otherwise agreed. In any case, the customer shall not bear any cost as a result of such refund. The refund may be suspended until LADY SHOES SRL receives the products subject to withdrawal or until the customer proves that the goods have been shipped, if earlier. It is specified that, for the purposes of applying the provisions of this article, a defect in the purchased item means only and exclusively a defect in the purchased good itself and not in its packaging or wrapping, and the defect is considered only and exclusively when it significantly impairs the use of the purchased good or results in a significant reduction in its price.

4.2.4 Customer obligations when exercising the right of withdrawal (art. 57 Consumer Code)

The customer is required to return or deliver the products without undue delay and in any case within 14 days from the day they communicated their intention to withdraw from the sales contract. The customer will bear only the shipping cost of the item for which they intend to exercise the right of withdrawal.

Products must be returned according to the following scheme:

a) properly packed in their original packaging, not damaged, spoiled, or dirty, and equipped with all accessories, instructions for use, and documentation. In case of loss of the

 

 

original packaging, the Customer must, at their own care and expense, replace it in order to proceed with the return of the purchased goods for which they intend to exercise the withdrawal right;

b) accompanied by the transport document (included in the original packaging), so that LADY SHOES SRL can identify the customer (Order number, first name, last name, and address);

c) without obvious signs of use, except those compatible with a normal trial of the item (they must not show signs of prolonged use or use exceeding the time necessary for a trial and must be in a condition that allows resale).

 

If the returned product does not comply with the provisions of the previous paragraph, the withdrawal will not be effective.

The costs of returning goods are borne by LADY SHOES SRL when the return is due to a defect in the sold item, otherwise they are borne by the Customer. The customer is responsible for any decrease in the value of the goods resulting from handling the items in a way other than what is necessary to establish their nature, characteristics, and functioning.

4.2.5 Standard withdrawal module

Without prejudice to the customer's right to exercise the right of withdrawal by communicating to LADY SHOES SRL, CORSO ATELLANO 51/53 81030 - SANT'ARPINO (CE), Italy any other explicit statement of their decision to withdraw from the contract, the customer may use the following standard text: «Hereby I/we (*) notify the withdrawal from my/our (*) contract concluded for the purchase of the following goods/services (*) - ordered on (*) / received on (*) - name of buyer(s) - address of buyer(s) – date»

(*) Delete unnecessary wording

5. Return

5.1 Without prejudice to the right of withdrawal rules set out above and provided by the Consumer Code, LADY SHOES SRL allows the customer to return purchased products within 14 days, in addition to those provided for withdrawal, from receipt of the same. This option allows the customer, after the 14-day withdrawal period has expired, as already indicated in the information provided in the previous points 4.2 and following, to terminate the contract by returning the ordered products within 28 days following the date of receipt of the products themselves.

5.2 The deadline indicated in the previous point 5.1 is considered met if the customer ships the goods before the expiry of the 28-day period indicated. For the return of the goods, the customer must comply with the same requirements and procedures indicated in the previous point 4.2.4. The customer loses the right to return if these return procedures are not followed or if the goods subject to the return are in any way worn beyond the limit of normal testing.

5.3 With the return, the customer will acquire the right to a refund of the price paid for the purchase of the goods subject to the return. Delivery costs will remain the responsibility of the Customer and will be retained directly by LADY SHOES SRL, which will refund only the price of the purchased goods. The refund of the amounts identified above will be made using the same payment method used by the customer at the time of purchase. In any case, the customer will not incur any cost as a result of such refund. The refund will be suspended until LADY SHOES SRL receives the products subject to the return.

6. Refunds

Invoices will be issued exclusively in electronic format.

6.1 Refunds are credited directly to the account or payment method used at the time of purchase. For payments made by bank transfer, the refund will be made to the account used.

for payment. For payments made via Paypal or credit card, the refund will be made to the Paypal account or credit card.

7. Customer service

A customer service is available for information on how to complete purchases through the website www.elisalanci.shop and for the exercise and specific methods of exercising the right of withdrawal. This service answers the phone number +39 0812 185 191 93, which can be called Monday to Friday from 9:00 AM to 1:00 PM and from 3:00 PM to 6:00 PM, or at the email address lady-shoes@virgilio.it

8. Warranty for defects and non-conformities of products and additional information

8.1 Purchases made at LADY SHOES SRL are subject to the Consumer Code regulations regarding warranty for defects and non-conformities of products. The customer will therefore be granted the rights under art. 130 of the Consumer Code, and these rights must be exercised within the terms set out in art. 132 of the same Consumer Code.

8.2 These GTC can be viewed on the website www.elisalanci.shop and can be saved using the browser command (usually, File -> Save As). It is also possible to save and archive them in PDF format by clicking here. To open the PDF file, Adobe Reader must be installed on your computer, which can be downloaded for free from www.adobe.it, or other similar software.

8.3 It is possible to save the order details and download the GTC using the browser command to save the order summary that appears on the last screen of the purchase process, or by waiting to receive the automatic order confirmation message that LADY SHOES SRL sends by email after the order is completed. This confirmation message includes the order details and the GTC of LADY SHOES SRL, and can easily be printed or saved using the functions provided by email programs.

9. Applicable law and jurisdiction

9.1 These GTC and sales contracts are governed by Italian law and must be interpreted accordingly. It is agreed between the parties that any dispute arising regarding the execution of the sales contract concluded under these GTC and the interpretation of the clauses of these GTC shall be exclusively subject to the jurisdiction of the Court of Naples North in Aversa.

10. Partial invalidity

If one or more clauses of these GTC are deemed invalid or declared as such under law, regulation, or by a final court judgment, all other clauses shall remain fully valid.