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5.1 without prejudice to the discipline of the right of withdrawal set out above and provided for by the Consumer Code LADY SHOES SRL provides for the possibility for the customer to return the purchased products within 14 days, additional to those provided for the withdrawal, from receipt of the same . This possibility allows the customer, after the 14-day deadline for withdrawal, as already indicated in the information indicated in the previous points 4.2 and subsequent, to dissolve the contract by returning the ordered products within 28 days following the date of receipt of the products themselves.

5.2 The deadline indicated in the previous point 5.1 is considered to be respected if the customer provides for the shipment of the goods before the expiry of the 28-day deadline indicated. For the return of the goods, the customer is required to observe the same requirements and procedures indicated in the previous point 4.2.4. The customer loses the right to return in the event that the aforementioned return procedures have not been respected or if the returned goods are in any way worn beyond the limit of the normal test.

5.3 With the return, the customer will assume the right to a refund of the price paid for the purchase of the returned goods. Delivery costs will be borne by the Customer and will be withheld directly by LADY SHOES SRL which will refund the price of the purchased goods only. The reimbursement of the sums identified above will be made using the same payment instrument used by the customer during the purchase. In any case, the customer will not have to incur any costs as a consequence of this reimbursement. The refund will in any case be suspended until LADY SHOES SRL receives the returned products.

Refunds

Invoices will be issued exclusively in electronic format.

6.1 Refunds are credited directly to the account or payment instrument used at the time of purchase. For payments made by bank transfer, the refund will be made to the account used

for payment. For payments made via Paypal or credit card, the refund will be made to the Paypal account or credit card.