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Shipments LADY SHOES SRL

Prices, shipping costs, delivery methods, non-delivery.

2.1 The customer is required to pay the price published on the product page at the time the order is sent. The indicated price is final and inclusive of VAT.

2.2 The shipping costs consist of a variable sum from € 7.00 to € 13.00, including VAT, for all orders, as indicated on the product detail page and in the cart when placing the order and as summarized. in the order confirmation email. These shipping costs are invoiced by LADY SHOES SRL

In the event that the Customer returns the products, in accordance with the procedure provided for by these conditions and by the applicable legislation, and in the event that the return should take place without a reason deriving from the defect in the quality of the product sold, or by mere choice or rethinking of the Customer, the shipping costs will not be reimbursed, in the event that the return of the purchased goods should be the consequence of a defect in the purchased product, the shipping costs will be borne by LADY SHOES SRL

2.3 The carrier indicated above will try to make a maximum number of 3 delivery attempts. In the event that the delivery should not be made due to unavailability of the customer, once all delivery attempts have been made, the carrier will return the goods to the company. In this case, the contract will be automatically terminated, with the exclusion of any further delivery obligation for LADY SHOES SRL or the carrier indicated in point 2.3 above.

2.4 Following the termination of the sales contract due to the non-delivery provided for in point 2.4 above, LADY SHOES SRL will be required to reimburse the customer the price paid for the sale, excluding shipping costs. However, for non-delivery, the costs of returning the goods and returning the shipment to the company remain at the expense of the customer, totaling € 13.50. These sums will be automatically withheld by LADY SHOES SRL by offsetting the sale price to be reimbursed to the customer.

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For information you can contact us:

Calling us on: 0815013854

Via Whatsapp at this number +39 375 576 8743

Or send an email to the following address: Elisalanci1@gmail.com

Remember to indicate the order number and reason for the return.

5.1 without prejudice to the discipline of the right of withdrawal set out above and provided for by the Consumer Code LADY SHOES SRL provides for the possibility for the customer to return the purchased products within 14 days, additional to those envisaged for the withdrawal, from receipt of the same . This possibility allows the customer, once the 14-day deadline for withdrawal has expired, as already indicated in the information indicated in the previous points 4.2 and following, to dissolve the contract by returning the ordered products within 28 days following the date of receipt of the products themselves.

5.2 The term indicated in the previous point 5.1 is considered respected if the customer sends the goods before the expiry of the indicated 28-day term. For the return of the goods, the customer is required to observe the same provisions and methods indicated in the previous point 4.2.4. The customer loses the right to return in the event that we have not complied with the aforementioned return methods or in the event that the returned goods are in any way worn beyond the limit of normal testing.

5.3 With the return, the customer will assume the right to a refund of the price paid for the purchase of the returned goods. Delivery costs will be borne by the Customer and will be retained directly by LADY SHOES SRL which will refund only the price of the purchased goods. The refund of the sums identified above will be made using the same payment instrument used by the customer during the purchase. In any event, the customer will not incur any costs as a result of such reimbursement. The refund will in any case be suspended until LADY SHOES SRL receives the returned products.

Refunds

Invoices will be issued exclusively in electronic format.

6.1 Refunds are credited directly to the account or to the payment instrument used at the time of purchase. For payments made by bank transfer, the refund will be made to the account used

for payment. For payments made by Paypal or credit card, the refund will be made to the Paypal account or credit card.

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