Prices, shipping costs, delivery methods, failed delivery.

2.1 The customer is required to pay the price published on the product page at the time the order is placed. The indicated price is final and includes VAT.

2.2 Shipping costs consist of a variable amount from €7.00 to €13.00, VAT included, for all orders, as indicated on the product detail page and in the cart during order submission, and as summarized in the order confirmation email. These shipping costs are invoiced by LADY SHOES SRL.

If the Customer returns the products in accordance with the procedure provided by these conditions and applicable law, and if the return is made without a reason related to a defect in the quality of the sold product, i.e., due to the Customer’s mere choice or change of mind, the shipping costs will not be refunded. If the return of the purchased goods is due to a defect in the purchased product, the shipping costs will be borne by LADY SHOES SRL.

2.3 The carrier indicated above will attempt a maximum of 3 delivery attempts. If delivery cannot be made due to the customer being unreachable, after all delivery attempts have been exhausted, the carrier will return the goods to the company. In this case, the contract will be considered automatically terminated, excluding any further delivery obligations on the part of LADY SHOES SRL or the carrier mentioned in the previous point 2.3.

2.4 Following the termination of the sales contract due to failed delivery as described in the previous point 2.4, LADY SHOES SRL will be required to refund the customer the sale price paid, excluding shipping costs. However, the customer will still be responsible for the return shipping costs and the return of the shipment to the company, totaling €13.50. These amounts will be automatically withheld by LADY SHOES SRL by offsetting them against the sale price to be refunded to the customer.